FAQ
Frequently asked questions about Auvia Gateway
What operators, aggregators and service providers ask first when they evaluate an SMS gateway platform.
FAQ
All questions
Does it support both SMPP and SS7?
SMPP 3.4 and 5.0 natively, towards customers and suppliers. SS7 runs through a connected SMPP-to-SS7 gateway: Auvia manages the SS7 profiles and reads back the results, while the gateway handles the MAP/SIGTRAN side.
Which deployment options are available?
A dedicated cloud installation, or on-premise for large operators on your own servers, domain and database. Each installation serves one customer and carries your name and logo.
Can I put my own brand on the platform?
Yes. The application name and logo are set per installation and appear on both the operator panel and the customer portal.
Is there an HTTP API as well as SMPP?
Yes. POST /v1/sms sends up to 1,000 messages per request with optional idempotency, and delivery receipts and inbound messages are pushed to your HTTPS endpoint as signed webhooks.
Does it do least-cost routing?
Yes, inside a pool. Put the suppliers for a destination into one pool in least-cost mode and each message goes to the member with the lowest buy price for that destination, with priority and weight as tie-breaks.
How do I test a routing rule before activating it?
With the Routing Analyser. Enter customer, number and text, and it shows route, supplier, price and margin using the same rules and scripts as live traffic, without sending anything. To test delivery on real handsets, use route testing through TelQ.
How are long messages accounted for?
Per segment. Each part is priced, and a message counts as delivered only when all its parts are. Retransmitted SMPP parts are neither sent nor billed twice. SMPP accepts up to 20 parts, the HTTP API up to 10.
How is access protected?
SMPP over TLS, IP allowlists per SMPP credential and per API key, automatic blocking of IPs after repeated failed binds, API keys stored only as hashes, permission-based roles, and an audit log of every user action kept for 90 days.
Can customers manage their own account?
Yes. The white-label portal lets customers send messages and campaigns, read conversations and reports, check balance and invoices, request sender IDs and manage HTTP API keys and webhooks.
Does the AI console send our data to an AI provider?
Only masked data. Before anything leaves the platform, phone numbers, senders, texts, emails, customer and supplier names, system IDs and IP addresses are replaced by placeholders. Masking can be turned off only for a local model on your private network.
What throughput can the platform handle?
Throughput depends on your infrastructure, connections and configuration, so we do not publish a guaranteed figure. During a technical evaluation we measure throughput and latency on your routes and hardware.
How do I start an evaluation?
Request a demo or a technical evaluation. Tell us your business type, protocols, installation preference and the capabilities you care about.
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