auviaGateway
Customer portal

A white-label SMS portal your customers can run themselves

Give every customer a portal with your name and logo. They send messages and campaigns, follow conversations, check reports, balance and invoices, and manage their own technical access, while routing, prices and permissions stay with you.

White-labelCampaignsChatsInvoicesAPI keys
Account team reviewing a customer’s messaging needs
What your customers find

Everything they ask support for, in one place

Dashboard

Traffic and credit

Sent, delivered, delivery rate and failures for the last 30 days, with balance, credit limit and quick actions.

Send

Messages and campaigns

Single messages, campaigns, templates and contact lists, with scheduling, pause and resume.

Traffic

Chats, messages, reports

Conversations by number, a log of every message with status and price, and reports by day, country and operator.

Billing

Invoices and payments

Invoices with paid, outstanding and overdue totals, and recorded payments.

Settings

Senders, pricing, access

Sender ID requests, their price list, SMPP system ID, HTTP API keys and webhooks.

Alerts

Notifications

Account notifications such as low balance or suspended campaigns.

Conversations

Chats by phone number, up to 180 days

Sent and received messages grouped by number, with search and a reply box. Two-way traffic reads like a conversation, not a log.

  • Search by number or text, filter by period and replies
  • Inbound messages alongside what was sent
  • Reply from the same view
Customer portal chats: conversations grouped by phone number with the selected conversation
Sending

Cost before send, not after

The composer shows encoding, characters, parts billed and the estimated cost while the customer types, so there are no surprises on the invoice.

  • GSM-7 or Unicode detected as you type
  • Parts billed and estimated cost per destination
  • Approved sender IDs only
New message panel with sender, destination, message, encoding, parts billed and estimated cost
Message log

Every message, with its status and price

A chart of outcomes and a searchable list with destination, sender, status, parts and price, exportable for the customer's own records.

  • Filters by status and period
  • Parts and price per message
  • Export to CSV
Customer portal message log with status chart, destinations, senders, parts and price
Technical access

Keys and webhooks without a ticket

Customers create read-only data keys, and when you enable it, sending keys with IP allowlists and signed webhooks for receipts and inbound messages.

  • API keys stored only as hashes, revocable at once
  • Sending keys scoped to sms.send with optional IP allowlist
  • Webhook URLs with signing secrets and test sends
Customer portal API keys and HTTP sending API settings with sending keys and webhooks
White-label and isolation

Their space, your brand

Your name and logo

Set per installation, on the portal and on the operator panel.

Server-side isolation

Each customer only ever sees its own accounts, messages and invoices.

You keep control

Routing, prices and permissions are managed by you; the portal shows them.

FAQ

Customer portal questions

Can customers manage their own account?
Yes. The white-label portal lets customers send messages and campaigns, read conversations and reports, check balance and invoices, request sender IDs and manage HTTP API keys and webhooks.
Can I put my own brand on the platform?
Yes. The application name and logo are set per installation and appear on both the operator panel and the customer portal.
Can each customer see only their own data?
Yes. Isolation is enforced by the server: the customer is taken from the signed-in session, never from the request.
Can customers send campaigns?
Yes, when sending is enabled for them: campaigns from multiple contact lists with exclusions, scheduling, pause and resume, personal fields and imports of up to 200,000 rows.
How long are conversations kept in the portal?
The conversation view covers up to 180 days, with sent and received messages grouped by phone number.
Talk to us

Let’s talk about your traffic.

Tell us your business type, the protocols towards customers and suppliers, cloud or on-premise, and the capabilities you care about. Our team comes back with a demo on the console or a technical evaluation on your scenario.

+971 58 513 4804sales@auviagateway.com